Skywave x40 Comes on very loud

[Nathan Grimmer]

Hi not sure if anyone else gets this with the new line of skywaves

Sometimes when the soundbar is turned on, it's extremely loud and the sub is very loud for like three seconds then the system settles. The volume doesn't increase on the display during this, it's only on turning the device off and back on

 

[Ultimea Team]

Hi not sure if anyone else gets this with the new line of skywaves

Sometimes when the soundbar is turned on, it's extremely loud and the sub is very loud for like three seconds then the system settles. The volume doesn't increase on the display during this, it's only on turning the device off and back on

Hello,

Thank you for raising this question. We fully understand your concern about the sudden, sudden booming sound when turning on your speakers, which can be detrimental to your user experience.

The brief, excessive volume and subwoofer sound during startup may be caused by the following reasons:
1. During startup, the amplifier module powers up before the volume control module, causing a brief burst of maximum volume before the user's preset volume setting is applied.

2. If the subwoofer and main soundbar's wireless connection or startup sequence are out of sync, the subwoofer may power up before the main speakers, resulting in a separate, loud bass output.

We recommend the following troubleshooting steps:
1. Turn the volume down before turning off the speakers and see if the issue persists upon startup.

2. Adjust the EQ and bass settings in the app. Try reducing the subwoofer gain to see if this alleviates the excessive bass during startup.

We hope this helps and look forward to your response.

 

[Nathan Grimmer]

Thanks for your reply, but it's nothing to do with volume levels. It does this at volume level 2 and bass on zero.

I think I have found the fault. When the soundbar has been off for a while, the subwoofer and surround mostly drop the connection, you have to turn off the soundbar again and back on, at this point you see the lights come on the rear speakers and the subwoofer and this is when they blast out at say like a volume level of 30 or more. This happens for around 3 seconds but is very annoying and wakes the whole house up.

 

[Ultimea Team]

Thanks for your reply, but it's nothing to do with volume levels. It does this at volume level 2 and bass on zero.

I think I have found the fault. When the soundbar has been off for a while, the subwoofer and surround mostly drop the connection, you have to turn off the soundbar again and back on, at this point you see the lights come on the rear speakers and the subwoofer and this is when they blast out at say like a volume level of 30 or more. This happens for around 3 seconds but is very annoying and wakes the whole house up.

We have confirmed with our engineers that there is a low probability that the subwoofer sound will emit a loud prompt sound. The new version is currently under testing and is expected to be released next week. You can then upgrade the software firmware through the APP. We sincerely apologize for the inconvenience caused by this issue. Thank you for your patience and cooperation. Our technical support team will do its best to assist you in completely resolving this issue.

 

[Nathan Grimmer]

Thanks looking forward to the update

 

[Ultimea Team]

Thanks looking forward to the update

Regarding the update, please provide the SN of the Skywave X40 device. We need to check the device firmware version information.

 

[Leongino]

Hi not sure if anyone else gets this with the new line of skywaves

Sometimes when the soundbar is turned on, it's extremely loud and the sub is very loud for like three seconds then the system settles. The volume doesn't increase on the display during this, it's only on turning the device off and back on

Hi, I’ve been testing the Skywave X40 for a week and I haven’t experienced that kind of noise when turning it on.
One possible solution is to disable the power-on/off sound from the ULTIMEA Home app.
To do this, open the app → select your device → go to Settings → Power-on/off sound and set it to OFF.


That should prevent the initial volume spike.

 

[Nathan Grimmer]

Hi, I’ve been testing the Skywave X40 for a week and I haven’t experienced that kind of noise when turning it on.
One possible solution is to disable the power-on/off sound from the ULTIMEA Home app.
To do this, open the app → select your device → go to Settings → Power-on/off sound and set it to OFF.


That should prevent the initial volume spike.

Turned that off ages ago, no different

 

[Nathan Grimmer]

Regarding the update, please provide the SN of the Skywave X40 device. We need to check the device firmware version information.

U4124uk10gwrt00d2

 

[Ultimea Team]

U4124uk10gwrt00d2

Received, we will check the device firmware version information and arrange to push the update as soon as possible

 

[Nathan Grimmer]

Received, we will check the device firmware version information and arrange to push the update as soon as possible

Many thanks

 

[shausti]

OK, I am/was having same problem with my X60. My work around was to turn Xupmix OFF before shutting down, now I have no problem on startups

 

[Nathan Grimmer]

OK, I am/was having same problem with my X60. My work around was to turn Xupmix OFF before shutting down, now I have no problem on startups

It will soon be back, I've literally turned everything off and still does randomly. The fix is I have to quickly turn sound to zero while booting up

 

[Ultimea Team]

It will soon be back, I've literally turned everything off and still does randomly. The fix is I have to quickly turn sound to zero while booting up

We fully understand your frustration and anxiety. Regarding the situation you described, where "even with all settings turned off, the issue still recurs randomly," and the experience of having to hastily lower the volume every time you turn the device on, we understand this is not a long-term solution. We are deeply sorry that this issue continues to bother you.

Rest assured, our engineering team has prioritized this issue, and a new firmware version designed to fundamentally address this popping issue is currently undergoing intensive internal testing.

Our goal is to ensure this update is sufficiently stable and effective before rolling it out to all users. Once testing is complete, the firmware will be pushed directly to you via the "Firmware Update" function in the Ultimea official app. You can then upgrade with a single click within the app, making it very convenient.

We sincerely apologize for the inconvenience this has caused you and sincerely appreciate your patience and continued feedback.

 

[Nathan Grimmer]

We fully understand your frustration and anxiety. Regarding the situation you described, where "even with all settings turned off, the issue still recurs randomly," and the experience of having to hastily lower the volume every time you turn the device on, we understand this is not a long-term solution. We are deeply sorry that this issue continues to bother you.

Rest assured, our engineering team has prioritized this issue, and a new firmware version designed to fundamentally address this popping issue is currently undergoing intensive internal testing.

Our goal is to ensure this update is sufficiently stable and effective before rolling it out to all users. Once testing is complete, the firmware will be pushed directly to you via the "Firmware Update" function in the Ultimea official app. You can then upgrade with a single click within the app, making it very convenient.

We sincerely apologize for the inconvenience this has caused you and sincerely appreciate your patience and continued feedback.

Thanks