Customer Service horrible

[AlexTypeR]

24/7 support?! Ya not really. Only get a reply every 2 days and it's not even a week I have my soundbar

Ive been emailing support because I recieved a Nova S80 soundbar and the subwoofer has problems. It keeps cutting in and out and picking up voices at low volumes. So I send support an email with my reciept, a video about what is going on and the steps I took to try to resolve it. JUST LIKE THEY SAID ON THE FORUM.

I get a reply with troubleshooting steps which I already tried and some other suggestions which are just words to fill up the page. Ok fine Ill replay and ask what next since this doesnt work?

I get this response "Please provide us with a brief video demonstrating the problem, your shipping address, and include your purchase details or a copy of your order invoice."

WTF? Did you not even look at the first email? AI generated responses and 0 help after a week of back and forth.

Its trye what they say you get what you pay for and this conpany is just as greedy as the rest.

 

[Ultimea Team]

We have received your message and would like to express our sincerest apologies for the lengthy wait, robotic responses, and unresolved issues you've experienced during this after-sales support process.

We have immediately forwarded your information (including communication records and submitted materials) to the customer service team leader for internal verification and process review. We have also marked this case as a top priority. We will respond to you as soon as possible and assist you with this matter. We once again offer our sincere apologies.

 

[AlexTypeR]

We have received your message and would like to express our sincerest apologies for the lengthy wait, robotic responses, and unresolved issues you've experienced during this after-sales support process.

We have immediately forwarded your information (including communication records and submitted materials) to the customer service team leader for internal verification and process review. We have also marked this case as a top priority. We will respond to you as soon as possible and assist you with this matter. We once again offer our sincere apologies.

Priority doesnt mean anything to you guys. I was told that many times before. Its not even a week I have the soundbar and I want my money back. Seems to me that you guys are just trying to delay.

 

[Ultimea Team]

Priority doesnt mean anything to you guys. I was told that many times before. Its not even a week I have the soundbar and I want my money back. Seems to me that you guys are just trying to delay.

We have urgently contacted our customer service representative regarding this matter. They are personally processing your request and will contact you directly via email shortly.

Please check your emails. We once again deeply apologize for wasting your valuable time and trust.

 

[Nathan Grimmer]

I've probably already replied to this issue. This issue cannot be fixed. It's a fault with the system. Ultimea replied to me quite fast and admitted I would have to return the item. They did give me a decent discount on the skywave x40. Which is better

 

[AlexTypeR]

I've probably already replied to this issue. This issue cannot be fixed. It's a fault with the system. Ultimea replied to me quite fast and admitted I would have to return the item. They did give me a decent discount on the skywave x40. Which is better

They did reach out to me so good thing for that. The skywave soundbars look amazing but they are not available in Canada. The F40 boom looks nice and I feel like a wired sub connection would be best coming from the S80.

How are you liking the X40? Im guessing the new bass tech helps so it doesnt have the same problem as the nova?

 

[Nathan Grimmer]

There is still some teething issues with the new skywaves like they come on from standby very loud which they say they looking into. But most importantly the subwoofer fault from the novas is not there as that drove me made. But sound quality of the x40 is good and more control of the system