X50 Display always on?

[Strat1127]

Just got an X50 and so far am happy with it except for one annoying feature. The LED display always stays on. You can turn it off completely using the App however, as soon as you make an adjustment, it turns back on again and stays on (for me, constantly showing "EARC"). Is there any fix for this? If anything, it should come on when making level adjustments then turn off by itself after a few seconds.

 

[Ultimea Team]

Just got an X50 and so far am happy with it except for one annoying feature. The LED display always stays on. You can turn it off completely using the App however, as soon as you make an adjustment, it turns back on again and stays on (for me, constantly showing "EARC"). Is there any fix for this? If anything, it should come on when making level adjustments then turn off by itself after a few seconds.

Hi!

We are very pleased that you are satisfied with the overall performance of the X50.

Currently, the "Screen Off" function via the app is the primary way to control the display. While, as you mentioned, it may light up again upon the next use, this is the only control method under the current firmware version.

We will report this issue to our product development team for evaluation and fix in a future firmware update. We are working hard to improve our product, and your patience and understanding are invaluable to us.

If you have any further questions, please feel free to contact us.