This is not possible with AliExpress. I am currently using the sub-woofer as a side coffee table, and the rest of it is now in my pile of electrical waste recycling. All i can do is make it known that Ultimea systems are not what they are advertised as, and that people should steer clear and spend a bit more money for a reputable brand such as Sony or even Hisense. Ultimea have been very unhelpful and deceptive. Damage control etc. I will certainly give a damning review on Youtube in the coming days. That is the only card I have left.Hello! Thank you for contacting us.
For returns, please contact the customer service of the channel you purchased from directly. This is the quickest and most efficient method. Customer service from the original channel will typically provide you with a specific return address, shipping instructions, and the subsequent refund process.
If you encounter any difficulties or need assistance with your order, please let us know. We'll be happy to assist you with communicating with the relevant channel.
Thank you for your understanding and cooperation!
Ultimea Nova s80 - New firmware?
- Thread starter vamp
- Start date
Hello! We hope to provide an immediate, practical solution to address your past negative experience.
For your situation, we offer the following exclusive solutions.We will soon be launching a special "Trade-In" program designed to help users like you who have had a negative experience with previous models seamlessly upgrade to our latest flagship products.
Simply return your existing device and upgrade to the new Skywave X series (such as the significantly improved Skywave X70) at an attractive, exclusive trade-in price.
Our customer service representatives will directly handle the entire process for you, ensuring a smooth and seamless upgrade.
Next Steps
Please provide your order number and we will immediately:
Mark your case as top priority.
After the "Trade-In" program launches soon, a dedicated customer service representative will contact you immediately with detailed upgrade options.
We are awaiting your information and are ready to initiate this exclusive arrangement for you.
Sincerely
The Ultimea Team
Looking forward to hearing from you! All the best.
I have looked at the system you are offering, and it is far too expensive for me. Even if you deduct 230 Euros trade-in.
This looks more like a solution for you rather than for me - so it is not a solution at all.
Therefore I am going to pass on the offer and carry on the way I had planned and make sure people know Ultimea is not a good company.
I am going to purchase a Hisense system and I'm sure I will be happy with that.
Thanks for your time anyway. Please start looking after your customers a bit better than you have been, before your company gets an even worse reputation than they already have.
This looks more like a solution for you rather than for me - so it is not a solution at all.
Therefore I am going to pass on the offer and carry on the way I had planned and make sure people know Ultimea is not a good company.
I am going to purchase a Hisense system and I'm sure I will be happy with that.
Thanks for your time anyway. Please start looking after your customers a bit better than you have been, before your company gets an even worse reputation than they already have.
Just to let everyone know, Ultimea tried offering a "solution" for me by suggesting I return the system and they will trade in for a system which costs nearly 700 euros! This so-called solution was really for Ultimea, and not for me. They also removed my last post where I told them I would create a review Youtube video about how bad the S80 is. Damage control methinks. Look out for a review video on Youtube over the coming week or two. I will post the link here.
Hello,
We would like to take this opportunity to clarify our previous proposal:
The "Trade-in" program we mentioned is a long-term benefit program available to all users, not a special program specifically for you. Its original intention was to provide a sustainable, guaranteed, official upgrade path for users like you who are dissatisfied with their current devices and wish to upgrade to the latest technology, such as the Skywave X series. We deeply apologize for not clearly conveying this during communication, which may have led you to believe this was simply a company-friendly program.
We sympathize with your feelings and sincerely hope to be offered an opportunity to make amends. Regardless of whether you ultimately choose to continue communicating with us, we appreciate your time and respect your decision.
I am of limited means and cannot afford a 600 or 700 Euro system, even with the trade-in value. I have not been offered a refund, which is wellnoted. You have offered a solution which does not benefit me in any way. Even if I was offered a refund the shipping costs to return it would be too much from Ireland. This is a disaster. I had a choice between a Hisense, Sony and utimea system . I chose Utimea because it seemed very good value and the hype on your website convinced me this was the one to go for. I could have got a Hisense or Sony system from a store near my town.
I really don't think it is worth these backwards and forwards emails which are going nowhere. So I wish to cease these pointless emails. Ultimea clearly is not willing to assist in any meaningful way.
Please do not contact me again. I will find my own solutions as I have stated in earlier.
I really don't think it is worth these backwards and forwards emails which are going nowhere. So I wish to cease these pointless emails. Ultimea clearly is not willing to assist in any meaningful way.
Please do not contact me again. I will find my own solutions as I have stated in earlier.
We received your message and respect your decision. We sincerely apologize for the disappointment and frustration you experienced during this purchase, and for your inability to provide a substantive solution.
We sincerely wish you success in finding a satisfactory audio solution and enjoy your future viewing and listening pleasures.
Sincerely
The Ultimea Team
I just purchased a refurbished Nova S80. Came with firmware V159. Sounded great but at low volume (20 and below) during quiet scenes the subwoofer picks up voices and cuts in and out. Updated to V161 and samething. My wifi router is in another room and the sub is around 4ft away from the soundbar. Hopefully customer service can answer me back soon but its been 2 days. Im starting to regret my purchase
Hi，
We deeply understand your concern and disappointment, especially when your highly anticipated new device encounters such a frustrating issue. We sincerely apologize.
Please submit your inquiry again through the "Support" or "Contact Us" pages on the Ultimea official website. To expedite the process, please include your order number and provide a detailed description of the issue and the steps you have attempted.
Make your request clear: During the communication, you can directly explain your situation and request a device replacement. Our customer service team will verify the information and initiate the appropriate warranty process for you.
Thank you for your patience and understanding. We look forward to resolving this matter as soon as possible.
Thanks for the response. Ive sent the email and hope to hear back from your support team soonHi，
We deeply understand your concern and disappointment, especially when your highly anticipated new device encounters such a frustrating issue. We sincerely apologize.
Please submit your inquiry again through the "Support" or "Contact Us" pages on the Ultimea official website. To expedite the process, please include your order number and provide a detailed description of the issue and the steps you have attempted.
Make your request clear: During the communication, you can directly explain your situation and request a device replacement. Our customer service team will verify the information and initiate the appropriate warranty process for you.
Thank you for your patience and understanding. We look forward to resolving this matter as soon as possible.
Nathan Grimmer
Member
My nova s90 did the same, contacted ultimea and this cannot be fixed by any firmware update, had to return unit and upgrade to the Skywave X40, which doesn't do this.
I sent an email about the issue to support and waiting for them to reply. The X40 is really nice but I dont think its available in Canada
Thank you for your interest and feedback. We fully understand your confusion. The availability and inventory of different product lines may vary in different regions.
Currently, the X series (including the X70) is not officially available for sale in Canada, which is why you may not see the purchase option for that region on our official website.
However, we are actively expanding the X series into more markets, and Canada is one of our key regions we plan to expand into. Once the X series is officially available in Canada, we will contact you as soon as possible to ensure you receive priority purchase information.
We hope to have good news for you soon.
We wish you all the best, and thank you again for your support of Ultimea!
Ok thanks for that update. Will you be able to update me about the email I sent support 2 days ago? I would like that to be priority over the availability of the F40Thank you for your interest and feedback. We fully understand your confusion. The availability and inventory of different product lines may vary in different regions.
Currently, the X series (including the X70) is not officially available for sale in Canada, which is why you may not see the purchase option for that region on our official website.
However, we are actively expanding the X series into more markets, and Canada is one of our key regions we plan to expand into. Once the X series is officially available in Canada, we will contact you as soon as possible to ensure you receive priority purchase information.
We hope to have good news for you soon.
We wish you all the best, and thank you again for your support of Ultimea!
We'll be checking with our customer service team to confirm the status of your email and have them address it as a priority.
Thank you for your patience and we wish you all the best.
Sincerely,
The Ultimea Team
Ok great. I hope this can get resolved soon.We'll be checking with our customer service team to confirm the status of your email and have them address it as a priority.
Thank you for your patience and we wish you all the best.
Sincerely,
The Ultimea Team
