Returns

[kazzi287]

I have a S50 and received it on Friday and everything was working great and then on Saturday it went dead. Talked to ULTIMEA customer support and they said they would replace it but they wouldn’t replace it until I sent the other one back (no problem there). They were supposed to send me a shipping label but I have not heard anything back in 4 days now. Anybody else have any luck with return process?

 

[Ultimea Team]

I have a S50 and received it on Friday and everything was working great and then on Saturday it went dead. Talked to ULTIMEA customer support and they said they would replace it but they wouldn’t replace it until I sent the other one back (no problem there). They were supposed to send me a shipping label but I have not heard anything back in 4 days now. Anybody else have any luck with return process?

Hello, we understand your situation and thank you for bringing this issue to our attention.

Due to the China National Day holiday (October 1st to 8th), some of our customer service teams are on vacation. This may result in delays in your response and the delivery of your shipping label.

Please rest assured that your exchange request has been recorded. After the holiday (expected to begin October 9th), our customer service team will resume normal operations and will promptly email you a prepaid return shipping label and initiate the exchange process.

We sincerely apologize for the inconvenience caused by this holiday and sincerely appreciate your patience and understanding. If you have any further questions, please leave a message here and we will do our best to assist you.

Sincerely
The Ultimea Team