Netflix not playing Dolby Atmos on Poseidon D80 Boom but works fine on Disney Plus

[antelope7421]

Never had a problem playing Atmos content in Disney Plus but Netflix seems to always only play Spatial Audio in my Poseidon D80 Boom. I have TCL QLED TV, using eArc connection. I've tried changing all the settings (PCM, Auto, Passthrough) and didn't work. I have the Premium subscription on Netflix.

 

[Ultimea Team]

Never had a problem playing Atmos content in Disney Plus but Netflix seems to always only play Spatial Audio in my Poseidon D80 Boom. I have TCL QLED TV, using eArc connection. I've tried changing all the settings (PCM, Auto, Passthrough) and didn't work. I have the Premium subscription on Netflix.

Hello! Thank you for providing such a detailed description of your situation, which was very helpful in troubleshooting.

The issue you're experiencing (Disney+ works fine but Netflix doesn't output Dolby Atmos) is indeed frustrating, but it's a relatively common issue, often rooted in device authentication or signal handshake issues rather than your Poseidon D80 Boom itself.

Restart Tip: Completely power off both the TV and the soundbar (unplug the power cord and wait for one minute), then power them back on. This clears temporary cache and error states and reestablishes audio handshake.

Check Netflix audio settings: While playing a video, press the Menu button on your remote and check for different audio tracks under "Audio" or "Language."

Try Another Port: If your TV has multiple HDMI (eARC/ARC) ports, try switching the soundbar to another port and reassigning the eARC function in the TV settings.

We hope the above information is helpful, and we welcome any additional information! We'll do our best to assist you with this issue!

 

[Leongino]

Never had a problem playing Atmos content in Disney Plus but Netflix seems to always only play Spatial Audio in my Poseidon D80 Boom. I have TCL QLED TV, using eArc connection. I've tried changing all the settings (PCM, Auto, Passthrough) and didn't work. I have the Premium subscription on Netflix.

Can you tell me what appears on the sound bar screen when you open Netflix?

 

[Ultimea Team]

Never had a problem playing Atmos content in Disney Plus but Netflix seems to always only play Spatial Audio in my Poseidon D80 Boom. I have TCL QLED TV, using eArc connection. I've tried changing all the settings (PCM, Auto, Passthrough) and didn't work. I have the Premium subscription on Netflix.

Additional Tip:
If you're playing a movie with Dolby Atmos audio in the Netflix app, but the audio isn't actually in Dolby Atmos, you can restore the sound quality by selecting "English [Original Soundtrack] (Dolby Atmos)" in the "Other" section of the Netflix movie's settings.

If Netflix can't find any source with the Dolby ATMOS logo, you can set the TV audio output to passthrough or auto, then log out and log back in to Netflix to see if you can find the source with the logo. Netflix's "LOST IN SPACE" and "Wednesday" are both sources with the ATMOS logo.

We hope these tips are helpful and look forward to hearing from you!

Ultimea Team!

 

[kito]

Bonjour, le problème concerne votre propre installation. Veuillez bien sélectionner un film diffusé en vo et dolby atmos. Chez moi tous fonctionnent parfaitement sur mes deux installations (D60 et D80BOOM)

 

[antelope7421]

Hello! Thank you for providing such a detailed description of your situation, which was very helpful in troubleshooting.

The issue you're experiencing (Disney+ works fine but Netflix doesn't output Dolby Atmos) is indeed frustrating, but it's a relatively common issue, often rooted in device authentication or signal handshake issues rather than your Poseidon D80 Boom itself.

Restart Tip: Completely power off both the TV and the soundbar (unplug the power cord and wait for one minute), then power them back on. This clears temporary cache and error states and reestablishes audio handshake.

Check Netflix audio settings: While playing a video, press the Menu button on your remote and check for different audio tracks under "Audio" or "Language."

Try Another Port: If your TV has multiple HDMI (eARC/ARC) ports, try switching the soundbar to another port and reassigning the eARC function in the TV settings.

We hope the above information is helpful, and we welcome any additional information! We'll do our best to assist you with this issue!

Tried the restart and unplug multiple times, no luck. No audio tracks are telling it's Dolby Atmos. Tried a different HDMI Port other than eArc, no luck.

Can you tell me what appears on the sound bar screen when you open Netflix?

just eArc, nothing else

Additional Tip:
If you're playing a movie with Dolby Atmos audio in the Netflix app, but the audio isn't actually in Dolby Atmos, you can restore the sound quality by selecting "English [Original Soundtrack] (Dolby Atmos)" in the "Other" section of the Netflix movie's settings.

If Netflix can't find any source with the Dolby ATMOS logo, you can set the TV audio output to passthrough or auto, then log out and log back in to Netflix to see if you can find the source with the logo. Netflix's "LOST IN SPACE" and "Wednesday" are both sources with the ATMOS logo.

We hope these tips are helpful and look forward to hearing from you!

Ultimea Team!

No audio track is saying Dolby Atmos. PCM, Auto, Passthrough, tried it. Tried logging out, reinstalling Netflix. Tried Lost In Space, Wednesday, Mission: Impossible, Godzilla Minus One, All Quiet on the Western Front. Also tried replugging the eArc while on the Netflix app.

Bonjour, le problème concerne votre propre installation. Veuillez bien sélectionner un film diffusé en vo et dolby atmos. Chez moi tous fonctionnent parfaitement sur mes deux installations (D60 et D80BOOM)

I've tried the original audio track if that's what you mean but no luck.


I've also tried turning off USB debugging but didn't work.

 

[Ultimea Team]

Never had a problem playing Atmos content in Disney Plus but Netflix seems to always only play Spatial Audio in my Poseidon D80 Boom. I have TCL QLED TV, using eArc connection. I've tried changing all the settings (PCM, Auto, Passthrough) and didn't work. I have the Premium subscription on Netflix.

To best pinpoint the issue, we'd like to sincerely ask for your help:
Would you be so kind as to record a short video on your phone clearly demonstrating the following steps? This would greatly help us visualize the problem.

This video would help us determine if the issue lies with the Netflix app, the TV settings, or the signal transmission.

You can upload the video to a cloud drive and share the link with us via private message. Of course, we fully understand and respect your privacy. If recording a video is inconvenient, we'd be happy to continue to work with you through text to explore a solution.

Thank you again for your patience and trust. Our sole goal is to ensure you enjoy the full, breathtaking experience your Poseidon D80 Boom deserves. We look forward to hearing from you!