Had issues with Ultimea but support is trying to make it right

[AlexTypeR]

I had some back and forth with Ultimea customer service after having problems with my Nova S80. It took a couple of weeks to get sorted out and eventually they stepped up about making it right.

Im still waiting to see it all go through. I hope they do. Ill keep you guys posted. They are trying to make things right and I appreciate that.

 

[Leongino]

I had some back and forth with Ultimea customer service after having problems with my Nova S80. It took a couple of weeks to get sorted out and eventually they stepped up about making it right.

Im still waiting to see it all go through. I hope they do. Ill keep you guys posted. They are trying to make things right and I appreciate that.

Thanks for sharing and for your patience!

Not everything is perfect, and sometimes things take longer than we’d like, but it’s clear ULTIMEA wants to do things right and is committed to improving. I’m glad they stepped up to fix it; hopefully it all gets wrapped up soon.

Please keep us posted. And if anything comes up along the way, mention it here (or via DM) so we can lend a hand. Your constructive feedback helps refine both the product and the support.

 

[Ultimea Team]

I had some back and forth with Ultimea customer service after having problems with my Nova S80. It took a couple of weeks to get sorted out and eventually they stepped up about making it right.

Im still waiting to see it all go through. I hope they do. Ill keep you guys posted. They are trying to make things right and I appreciate that.

Thank you so much for sharing your experience and acknowledging the efforts our customer service team made in resolving your Nova S80 issue. We understand that an ideal experience should be smooth and seamless, and we sincerely apologize for any difficulties that arose during our initial communication.

At the same time, we highly value your patience and understanding throughout this process. Please rest assured that we will be fully committed to fulfilling our promises. We will do everything we can to ensure that the solution is fully and smoothly implemented for you.

 

[AlexTypeR]

Thanks for sharing and for your patience!

Not everything is perfect, and sometimes things take longer than we’d like, but it’s clear ULTIMEA wants to do things right and is committed to improving. I’m glad they stepped up to fix it; hopefully it all gets wrapped up soon.

Please keep us posted. And if anything comes up along the way, mention it here (or via DM) so we can lend a hand. Your constructive feedback helps refine both the product and the support.

It was really frustrating at first but I have to give credit where credit is due. Obviously there will always be bugs with things but they always handled everything very professional. I appreciate that and will keep you posted