Dolby atmos is not detecting

[Lucky]

Hi Team,

I hope you're doing well.


I’ve noticed an issue while playing Dolby Atmos content from OTT platforms like Amazon Prime and Netflix. Although the content is marked as Dolby Atmos in the title and description, the LED indicators on my soundbar only show “Dolby Surround” during playback.

Could you please advise how I can get true Dolby Atmos output on the soundbar?


Looking forward to your guidance.

Best regards

 

[kito]

Salut, quelle est le modèle de ta barre de son ainsi que ta télévision ?

 

[Ultimea Team]

Hi Team,

I hope you're doing well.


I’ve noticed an issue while playing Dolby Atmos content from OTT platforms like Amazon Prime and Netflix. Although the content is marked as Dolby Atmos in the title and description, the LED indicators on my soundbar only show “Dolby Surround” during playback.

Could you please advise how I can get true Dolby Atmos output on the soundbar?


Looking forward to your guidance.

Best regards

Dear Lucky,

I'd like to confirm the specific model of the Ultimea product you purchased so I can better assist you.

I look forward to your reply. Thank you.

 

[BillTwin]

I'm having the same issue. I have a D80 2025 addition, Samsung CU7000 and a Onn 4k plus that supports Atmos. All i see on my soundbar is Dolby surround.

 

[Leongino]

Hola, equipo,

Espero que estés bien.


He notado un problema al reproducir contenido Dolby Atmos desde plataformas OTT como Amazon Prime y Netflix. Aunque el contenido está marcado como Dolby Atmos en el título y la descripción, los indicadores LED de mi barra de sonido solo muestran "Dolby Surround" durante la reproducción.

¿Podrías indicarme cómo puedo obtener una verdadera salida Dolby Atmos en la barra de sonido?


Esperando su orientación.

Atentamente

Hello, what model of bar do you have?

 

[Lucky]

Dear Lucky,

I'd like to confirm the specific model of the Ultimea product you purchased so I can better assist you.

I look forward to your reply. Thank you.

I am using D80 Boom

 

[Lucky]

Hello, what model of bar do you have?

D80 bbom

I'm having the same issue. I have a D80 2025 addition, Samsung CU7000 and a Onn 4k plus that supports Atmos. All i see on my soundbar is Dolby surround.

It snot detecting the Dolby atoms at all

 

[Leongino]

hi Lucky,

Possible Causes and Solutions

1. eARC vs ARC Connection
• Dolby Atmos TrueHD (uncompressed) only works through HDMI eARC.
• If your TV only has ARC (not eARC), most likely the soundbar will only receive Atmos in Dolby Digital Plus (DD+), which many devices interpret and display as Dolby Surround.
• Make sure you are using the TV’s HDMI eARC port connected to the soundbar’s HDMI eARC/ARC port.

2. TV Settings
• In your TV’s audio settings, select:
• HDMI-eARC Output: Enabled
• Digital Audio Output: Passthrough / Auto (never PCM).
• Disable any “Surround Sound Mixing” feature on the TV, as it interferes.

3. App Compatibility
• Not all apps deliver Atmos in the same way:
• Netflix → Atmos in DD+ Atmos (requires Premium plan + compatible device).
• Amazon Prime Video → Atmos in DD+ Atmos.
• Disney+ and Apple TV+ → usually provide Atmos without issues.
• Ensure your TV/device shows the Dolby Atmos logo within the app before playback.

4. Source Device
• If you’re using an external device (e.g., Fire TV Stick 4K, Apple TV 4K, Nvidia Shield), connect it directly to the soundbar, and then connect the soundbar to the TV (HDMI IN → HDMI OUT eARC). This avoids TV limitations.

5. Soundbar Display Interpretation
• Some soundbars do not display “Atmos” even when playing it. They may show “Dolby Surround” or “Dolby Audio.”
• To confirm, check in the ULTIMEA app or in your TV/device’s information menus whether Atmos is actually being sent.

Conclusion:
Most likely, your TV is sending Atmos in compressed Dolby Digital Plus, and the soundbar interprets it as “Dolby Surround.” To ensure true Atmos, connect a compatible external source directly to the soundbar, and make sure the HDMI cable is eARC certified.

I hope it helps you

 

[Lucky]

hi Lucky,

Possible Causes and Solutions

1. eARC vs ARC Connection
• Dolby Atmos TrueHD (uncompressed) only works through HDMI eARC.
• If your TV only has ARC (not eARC), most likely the soundbar will only receive Atmos in Dolby Digital Plus (DD+), which many devices interpret and display as Dolby Surround.
• Make sure you are using the TV’s HDMI eARC port connected to the soundbar’s HDMI eARC/ARC port.

2. TV Settings
• In your TV’s audio settings, select:
• HDMI-eARC Output: Enabled
• Digital Audio Output: Passthrough / Auto (never PCM).
• Disable any “Surround Sound Mixing” feature on the TV, as it interferes.

3. App Compatibility
• Not all apps deliver Atmos in the same way:
• Netflix → Atmos in DD+ Atmos (requires Premium plan + compatible device).
• Amazon Prime Video → Atmos in DD+ Atmos.
• Disney+ and Apple TV+ → usually provide Atmos without issues.
• Ensure your TV/device shows the Dolby Atmos logo within the app before playback.

4. Source Device
• If you’re using an external device (e.g., Fire TV Stick 4K, Apple TV 4K, Nvidia Shield), connect it directly to the soundbar, and then connect the soundbar to the TV (HDMI IN → HDMI OUT eARC). This avoids TV limitations.

5. Soundbar Display Interpretation
• Some soundbars do not display “Atmos” even when playing it. They may show “Dolby Surround” or “Dolby Audio.”
• To confirm, check in the ULTIMEA app or in your TV/device’s information menus whether Atmos is actually being sent.

Conclusion:
Most likely, your TV is sending Atmos in compressed Dolby Digital Plus, and the soundbar interprets it as “Dolby Surround.” To ensure true Atmos, connect a compatible external source directly to the soundbar, and make sure the HDMI cable is eARC certified.

I hope it helps you

I am using this set up instead of TV its a projector ..its not issue with Source devise because the same configuration works with another soundbar