My Return Label (Issue Resolved)

[nickytheshaft]

Hello ultimea team,

I have been requesting a return label for a product since Friday and no response from the support team. Why?
You are active on the forum so you must ee the mails.

Thanks

 

[Ultimea Team]

Hello ultimea team,

I have been requesting a return label for a product since Friday and no response from the support team. Why?
You are active on the forum so you must ee the mails.

Thanks

We are very sorry to hear that your return request has been delayed.

To help us verify and process your request immediately, please provide the following key information:

Your email address

Relevant order number

Upon receiving your information, we will immediately verify the situation.

Thank you for your patience and understanding. We sincerely apologize again for any inconvenience this may have caused.

 

[nickytheshaft]

So i provide this by email right? I can't post my email on the forum

 

[Ultimea Team]

So i provide this by email right? I can't post my email on the forum

Yes, please send your order number via email. We will verify the situation and get back to you as soon as possible.

 

[nickytheshaft]

Email sent

 

[nickytheshaft]

+ pm

 

[nickytheshaft]

Problem solved, thanks again for your action

 

[Ultimea Team]

Problem solved, thanks again for your action

That's great! Thank you so much for taking the time to let us know the issue has been resolved. Happy exploring!