Dolby atmos is not detecting

[Lucky]

Hi Team,

I hope you're doing well.


I’ve noticed an issue while playing Dolby Atmos content from OTT platforms like Amazon Prime and Netflix. Although the content is marked as Dolby Atmos in the title and description, the LED indicators on my soundbar only show “Dolby Surround” during playback.

Could you please advise how I can get true Dolby Atmos output on the soundbar?


Looking forward to your guidance.

Best regards

 

[kito]

Salut, quelle est le modèle de ta barre de son ainsi que ta télévision ?

 

[Ultimea Team]

Hi Team,

I hope you're doing well.


I’ve noticed an issue while playing Dolby Atmos content from OTT platforms like Amazon Prime and Netflix. Although the content is marked as Dolby Atmos in the title and description, the LED indicators on my soundbar only show “Dolby Surround” during playback.

Could you please advise how I can get true Dolby Atmos output on the soundbar?


Looking forward to your guidance.

Best regards

Dear Lucky,

I'd like to confirm the specific model of the Ultimea product you purchased so I can better assist you.

I look forward to your reply. Thank you.

 

[BillTwin]

I'm having the same issue. I have a D80 2025 addition, Samsung CU7000 and a Onn 4k plus that supports Atmos. All i see on my soundbar is Dolby surround.

 

[Leongino]

Hola, equipo,

Espero que estés bien.


He notado un problema al reproducir contenido Dolby Atmos desde plataformas OTT como Amazon Prime y Netflix. Aunque el contenido está marcado como Dolby Atmos en el título y la descripción, los indicadores LED de mi barra de sonido solo muestran "Dolby Surround" durante la reproducción.

¿Podrías indicarme cómo puedo obtener una verdadera salida Dolby Atmos en la barra de sonido?


Esperando su orientación.

Atentamente

Hello, what model of bar do you have?